New announcement email clickable links not working

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  • March 28, 2019 at 2:58 pm #22786
    Lester MacKenzie
    Participant

    The email notification facility for the “announcements” on my setup has ceased working properly.

    I do not believe I have made any changes to the settings before this bug began to show itself except for WordPress plug-in updates etc but my use of the announcement facility is seldom, so I am not able to identify which if any of the plug-in updates I have made over the last 3 weeks may have contributed to the bug.

    The announcement email text I am using in settings is:

    Hi {{receiver}}

<strong>Subject: {{subject}}</strong>

You have an important new announcement waiting to be read from {{sender}} at {{site_title}}'s secure message service.

<strong><font color="red">Important: Click the link below to access the message.</font> </strong>

<a href="{{message_url}}">{{message_url}}</a>

Many thanks.

    Notifications emails are sent but instead of a working clickable link which takes the user to the relevant announcement, the email link text appears as:

    {{message_url}}

    In the notification message the above text is coloured blue and is underlined as normal.

    Can you help?

    March 29, 2019 at 1:02 pm #22808
    Shamim Hasan
    Keymaster

    Please check and let me know followings
    1. Front End PM PRO > Settings > General > Front End PM Page setup is correct
    2. Front End PM PRO > Settings > Emails > Email Content Type is set to “HTML”

    Also are you using any browser/ Email client to view your email? Please check email source code if that email link is correct,

    March 29, 2019 at 5:06 pm #22831
    Lester MacKenzie
    Participant

    Thanks for this.

    1. – I believe the Front End PM is setip correctly as per the following:

    2. – I believe the Email Content Type is already set to “HTML” as per the following:

    I am using Firefox to view emails on the web site and Outlook 2016 as my email client. The source code for a faulty message is:

    <!DOCTYPE html><html><head>
    <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″>
    <title>Covenant Lodge No 4344</title>
    </head>
    <body>
    <p>Hi Tester do not send here</p>
    <p>You have an important new announcement to read from Lester MacKenzie at Covenant Lodge No 4344’s secure message service.</p>
    <p><font color=”red”>Important: Click the link below to access the message.</font> </p>
    <p>{{message_url}}</p>
    <p>Many thanks.</p>

    </body>
    </html>

    Whereas, the source code for a correctly formatted email is:

    <!DOCTYPE html><html><head>
    <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″>
    <title>Covenant Lodge No 4344</title>
    </head>
    <body>
    <p>Hi Tester do not send here</p>
    <p>Subject: test 5</p>
    <p>You have an important new message waiting to be read from Lester MacKenzie at Covenant Lodge No 4344’s secure message service.</p>
    <p><font color=”red”>Important: Click the link below to access the message.</font> </p>
    <p>https://covenantlodge.org.uk/private-messages?fepaction=viewmessage&fep_id=53</p>
    <p>Many thanks.</p>

    </body>
    </html>

    Can you help?

    March 30, 2019 at 12:52 am #22838
    Shamim Hasan
    Keymaster

    As you are using it for announcements it should be {{announcement_url}}
    Please see bellow input text box what is allowed in that input box.

    Let me know.

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Viewing 4 posts - 1 through 4 (of 4 total)

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