Mail delivering issue

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This topic is: Resolved
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • June 14, 2019 at 10:58 am #25722
    Pavlo
    Participant

    Hi Shamim, we have first setup this plugin to our dev site and configure all things our there on our dev domain, later we moved all out stuff to staging and then production domain, after moving stuff plugin is not delivering any mail to user. I am not sure why this happened. Can you please help us on it ASAP?

    June 14, 2019 at 4:00 pm #25738
    Shamim Hasan
    Keymaster

    So only live site is not sending emails?

    Please follow https://sp-test1.arogga.co/docs/front-end-pm-pro/troubleshoot/email-notification-not-receiving/

    Let me know.

    June 14, 2019 at 4:07 pm #25740
    Pavlo
    Participant

    I have already followed this.and also I am not seeing this option “Email me when I get new messages?”

    June 14, 2019 at 4:27 pm #25743
    Shamim Hasan
    Keymaster

    You will found this option in Front-end settings (from where you send your messages)

    1. Other checks have satisfactory results?
    2. So only live site is not sending emails? normal emails are being sent? eg. registration email?
    3. Did you do a conflict check? Eg. deactivate all plugins and activate one of default theme (eg. tweenty*) ?

    June 14, 2019 at 4:29 pm #25745
    Pavlo
    Participant

    It is working fine on dev site, only issue with production env. I have checked all tabs and settings none of the settings have with this name.
    Yes registration and other mails are working quite fine.

    June 14, 2019 at 5:05 pm #25748
    Shamim Hasan
    Keymaster

    Do you use any SMTP plugin? Do that plugin have email log?
    Can you give me access to debug? i need admin and FTP access. If yes please send using https://sp-test1.arogga.co/sensitive-information/

    June 14, 2019 at 5:16 pm #25750
    Pavlo
    Participant

    Yes, we are using SMTP plugin. no that plugin don’t have email logs. No we don’t have FTP access.

    June 14, 2019 at 6:14 pm #25757
    Shamim Hasan
    Keymaster

    How to add debug code?

    June 14, 2019 at 6:19 pm #25759
    Pavlo
    Participant

    we area using docker for code deployment to aws instance and file system is not publicly available. You can let me know what code need to deploy and where I can do that. We can also schedule TeamViewer call and you can access my system to that. Hope is it okay?

    June 14, 2019 at 6:36 pm #25766
    Shamim Hasan
    Keymaster

    Please visit https://sp-test1.arogga.co/live-chat/ and start chat in right corner. This link will be available for next 30 minutes.

    June 17, 2019 at 7:32 pm #25861
    Shamim Hasan
    Keymaster

    For future ref:
    issue was
    1. merged database table from another website where there was already value of _fep_email_sent for future messages. Which prevent to send email.
    2. “Email me when I get new messages?” was unchecked in user setting page.

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Viewing 11 posts - 1 through 11 (of 11 total)

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