Error message

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  • March 27, 2020 at 6:19 am #35685
    Ram Manohar Sah
    Participant

    Hi,
    I am getting error message while sending message “Error: Something wrong. Please try again.”. for both individual user and group.

    I have currently deployed it on https://www.janataschool.com/kidsdrawing .

    A week back, I tested on https://www.janataschool.com/kidsdrawing , and it was working then.

    Regards
    Ram

    March 27, 2020 at 8:43 pm #35740
    Shamim Hasan
    Keymaster

    Are you just start using this plugin? Or you are using this for long time?
    How many messages do you have between users?
    Is it ok if you start over? It will delete all messages between users.
    Let me know.

    March 29, 2020 at 3:15 am #35771
    Ram Manohar Sah
    Participant

    Hi ,
    As suggested, I removed/deleted the plugins then reinstalled it. The message I get is “You have invalid or expired license key for Front End PM PRO. Please go to Licenses page to correct this issue.” Still having the issue.
    This is the first time, I am trying to setup for https://www.janataschool.com/kids/ on multisite.

    March 29, 2020 at 11:43 pm #35801
    Shamim Hasan
    Keymaster

    Please backup your website first.
    Then check Dashboard > Front End PM PRO > Settings > General > Remove data on uninstall and save changes.
    Then Go to Dashboard > Plugins page and uninstall and delete this plugin from there.
    Then again install and activate this plugin following https://sp-test1.arogga.co/docs/front-end-pm-pro/getting-started-2/activate-pro-version/.
    Let me know.

    March 30, 2020 at 10:39 am #35808
    Ram Manohar Sah
    Participant

    I uninstalled and reinstalled. It’s not working.

    March 30, 2020 at 12:59 pm #35820
    Shamim Hasan
    Keymaster

    What error you are getting now?
    Can you give me access to your website so that i can try to setup for you? If yes please send credentials using https://sp-test1.arogga.co/sensitive-information/

    April 1, 2020 at 9:46 pm #35932
    Ram Manohar Sah
    Participant

    I tried all options, It’s not solving the issue. Can I get refund?

    April 2, 2020 at 1:28 pm #35945
    Shamim Hasan
    Keymaster

    Yes you can get the refund.
    Before that may i know what error you are getting now?
    You can give me access to your website or live chat with me to solve the issue. You can give me a time when you are free to live chat with me (between 0600-1400 hours GMT).

    April 2, 2020 at 9:43 pm #35958
    Ram Manohar Sah
    Participant

    Can you help on coming Saturday between between 0600-1400 hours GMT?

    April 3, 2020 at 11:32 am #35964
    Shamim Hasan
    Keymaster

    Yes, i can.
    Ok then Saturday 0800 hrs GMT. Please access https://sp-test1.arogga.co/live-chat/ this time and start a chat from bottom right corner.

    April 4, 2020 at 5:54 am #36009
    Ram Manohar Sah
    Participant

    I got it wrong while doing time conversion to GMT. Can we do 1200 hrs GMT Saturday? Exactly 12 hours from now. It would be morning time here. Where are you located?

    April 4, 2020 at 11:14 am #36020
    Shamim Hasan
    Keymaster

    Is it ok if we we do at 10AM USA time (1400hrs GMT)?
    It is evening time here (I live in Bangladesh, GMT+6), but i am available this time.

    April 4, 2020 at 5:57 pm #36030
    Ram Manohar Sah
    Participant

    Ok. Let’s do 10 am EST time. That is 1400 GMT. Will tal in two hours from now.

    Thank you.

    April 4, 2020 at 8:00 pm #36037
    Ram Manohar Sah
    Participant
    This reply has been marked as private.
    April 4, 2020 at 9:27 pm #36043
    Ram Manohar Sah
    Participant
    This reply has been marked as private.
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Viewing 15 posts - 1 through 15 (of 20 total)
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