Email Piping Not Working

Home › Forums › Front End PM PRO › Email Piping Not Working

This topic is: Not Resolved
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 18, 2018 at 2:05 am #9965
    Ryan Galasso
    Participant

    Hello,
    I have followed all instructions but it appears email piping is still not working. I am able to send emails through my website using Front End PM Pro, they are received and replies are coming to the email address used. However, any emails that follow my original email are not being stored as replies in my website. Please help!

    January 18, 2018 at 6:16 pm #9991
    Shamim Hasan
    Keymaster

    Do you receive any error?
    Please give me screenshot of
    1. Dashboard > Front End PM PRO > Settings > Emails
    2. Email which received in your email when you send a message in website
    3. Any error when your reply to email

    January 24, 2018 at 10:22 am #10179
    Ryan Galasso
    Participant

    No errors, the email is sent fine. The only issue is that the email addressed listed as the piping email is where all reply emails are sent and not back to the original user that sent the first email.

    Attachments:
    You must be logged in to view attached files.
    January 24, 2018 at 2:02 pm #10202
    Shamim Hasan
    Keymaster

    May be i did not understand you correctly.
    Suppose user A send a message to user B in your website. B receive that message in website and in email. B reply that email. That email goes to piping email and also inserted as reply of that message and send email to user A.

    In this which is not happening?

    January 24, 2018 at 8:58 pm #10208
    Ryan Galasso
    Participant

    You are correct, except when User B sends the reply email, it only goes to the piping email and not User A nor the website.

    January 25, 2018 at 7:24 pm #10228
    Shamim Hasan
    Keymaster

    Can you give me access to your website and cpanel so that i can try?

    January 26, 2018 at 1:51 am #10244
    Ryan Galasso
    Participant

    Yes, how can I give you that without posting on this public forum?

    January 26, 2018 at 8:12 pm #10260
    Shamim Hasan
    Keymaster

    You can use https://sp-test1.arogga.co/contact-us/

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

You need to purchase ‘Front End PM PRO’ to create topic in this support forum.

If you already purchased ‘Front End PM PRO’ please LOGIN.