Unable to submit message on latest version – showing Refresh this page and try again.

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • June 21, 2019 at 1:00 am #26031
    David
    Participant

    Hi Shamim,
    I am also getting the same error “Refresh this page and try again.” when replying to messages since the new update.
    I can send new messages without an issue.
    Any help is appreciated.

    June 21, 2019 at 1:02 am #26034
    David
    Participant

    I should add that the message is sent and this is shown after refreshing. However, it is not good feedback for the user in its current state.

    June 21, 2019 at 9:41 am #26043
    Shamim Hasan
    Keymaster

    Can you please create a staging site so that i can check without affecting your live users?

    Can you please send test user credentials using https://sp-test1.arogga.co/sensitive-information/ so that i can have a look?

    June 21, 2019 at 2:17 pm #26050
    Shamim Hasan
    Keymaster

    Did you disable REST API in your website?
    If yes, using which method?

    June 21, 2019 at 3:16 pm #26052
    David
    Participant

    No, I have not disabled it.

    June 21, 2019 at 3:19 pm #26055
    David
    Participant

    This option is enabled in Wordfence:

    Prevent discovery of usernames through ‘/?author=N’ scans, the oEmbed API, and the WordPress REST API

    June 21, 2019 at 4:04 pm #26058
    Shamim Hasan
    Keymaster

    This should not be issue. Can you disable this option then try?

    If still not working can you deactivate all plugins and change theme to one of default them then try? Then enable one by one and test?

    If still not working please give me admin and ftp (only for this plugin access is ok) access also for that staging site using https://sp-test1.arogga.co/sensitive-information/

    June 21, 2019 at 9:40 pm #26061
    David
    Participant

    Ok, I did some investigation and it is a plugin called “Plugin Organizer” that is causing the issue. I cannot use this plugin now without the problem occurring. Actually I don’t really need the plugin anymore as my hosting has been upgraded recently. If you want to try and work out why it is causing the problem I am happy to leave it active on the staging site and give any access you need. Otherwise I am happy to call this resolved as the solution of not using the other plugin works for me.

    June 21, 2019 at 11:19 pm #26064
    Shamim Hasan
    Keymaster

    Thank you. Glad it solve your issue.
    I have found a topic in your mentioned plugin which explain it. It is for Contact form 7 but may be same issue here. https://wordpress.org/support/topic/conflict-with-contact-form-7-4/#post-9535815 . You can try same solution if your want. (instead of “contact-form-7” use “front-end-pm” in the url)

    June 22, 2019 at 1:04 am #26066
    David
    Participant

    Very helpful thanks, it does work now when the plugin is removed from the global plugins disabled list. This could be useful for others with this problem.
    Thanks for your quick replies.

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Viewing 10 posts - 1 through 10 (of 10 total)

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